Return & Refund policy

RETURN POLICY

Rati Ayurveda aims to serve its customers a wholesome experience. We promote ease of return or refund of  orders.

• Products can only be returned in their original, sealed condition. Opened or used items will not be accepted. Products can only be eligible for return if the products received by the customer are deemed to have been received in a damaged/defective state or are expired or incorrect products have been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. Customers are required to share an unboxing video prior to return.
• The products as mentioned above which are eligible for exchange should be reported within 24 hours from the time of delivery. Please ensure to provide the following information when raising a return pickup:

1. Order Number
2. Invoice number
3. Reason of your complaint or request
4. It is mandatory to attach images and unboxing videos to support your complaint. Please ensure that batch details are visible in the video or images sent to us, as we won’t be able to process your request without this information.
5. All returned items must be accompanied by an original bill/receipt along with their tags.
6. Opened or used products will not be accepted for return/exchange/refund.
7. We recommend the customer to buy small packs for the first time use and order bigger pack size once they are satisfied with its result as used products will not be returnable/ exchangeable/refundable.
8. All wellness tools will not be returnable/exchangeable/refundable if used.
9. Rati Ayurveda is not responsible for damage to goods after/upon delivery.
10. All claims of shortage or damage during delivery must be reported within 48 hours of delivery.
11. To lodge your return, please send an email to connect@ratiayurveda.com or a WhatsApp message to +91 9785211000 including an unboxing video of the package.

Kindly note that sending an email is required before making a call.

REFUND POLICY

• No Refund shall be made once the goods are sold, except in case the customer receives damaged products, wrong products, or expired products.
• The refund process will be initiated only after a thorough inspection by Rati Ayurveda Quality control team of the returned goods/products to ensure that clauses of the return policy are adhered to.
• Refund shall be subject to deduction of the shipping cost as the shipping charge is non-refundable.
• Please note that international orders are non-refundable and cannot be returned.
• Refunds will be processed and completed within 15-21 business days, from the date of approval of the returned products by our quality experts.
• Cash-on-delivery (COD) orders cannot be refunded in the original mode of payment. It will be credited to the customer’s bank account (details to be provided by the customer).
• In case of online payment, we will initiate the refund to the original payment source.

CANCELLATION POLICY

• Order cancellation can be accepted if the cancellation is made within 24 hours of placing the order provided the same is not delivered to the logistic partner for delivery to the customer.
• In case of cancellation, the refund will be processed within 15 to 21 business days and credited to the original payment source.